Then IBM, a major purchaser of the Pentium microprocessor, halted shipments of its computers containing the chip. The company stubbornly held its ground for more than a month in the face of a storm of protest. Intel claimed that the flaw was unlikely to affect most users-that it occurred only once in every 9 billion random calculations-but consumer confidence in the product already had begun to waiver. The company’s first response was to demand that customers demonstrate that their chips were faulty only then would Intel issue replacements. In November 1994, Intel Corporation was confronted by angry customers demanding replacement of their Pentium microprocessors, which had been reported to have a flaw affecting mathematical calculations.
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